Planning a move? Call us first.
All moves must be planned and performed by Mytikas or a factory-authorized crew. Relocation is a quoted service. When we move, reinstall and inspect the cabin, the remaining warranty continues.
10-year warranty
Ten years. Full unit.
Every Mytikas cabin has ten years of full-unit coverage, with five years on appliances. The industry norm is one year.
The Mytikas 10-Year Promise is a ten-year limited warranty. This page is a summary. The full warranty document is provided at purchase.
- Coverage
- 10 years
Beginning the day you receive the keys.
- Scope
- Full unit
Structure, systems, finishes, the included deck and our installation. Appliances: five years.
- Service
- On us
Approved parts, labor and reasonable service travel. No deductible.
- Ownership
- Transferable
The remaining coverage stays with the cabin. No transfer fee.
Personal use. Short-term rentals. Resorts. Hospitality. We build for the places people want to stay, and our warranty supports that use.
01 / What we stand behind
Coverage means the full unit.
If a covered Mytikas-supplied or Mytikas-installed item fails to perform its intended function during ordinary use, we will repair or replace it within the ten-year term, or five years for appliances, subject to the common-sense boundaries below.
| The area | Our coverage |
|---|---|
| Structure and chassis | Integrated steel chassis, structural framing, floor, walls, roof framing, connections and our structural workmanship. |
| Roof and exterior | Roofing, exterior panels and siding, flashing, weatherproofing, windows, exterior doors and their working parts. |
| Thermal envelope | Factory-installed insulation and thermal breaks. |
| Plumbing and water | Supply and drain lines, connections, valves, fixtures and hot-water equipment. |
| Electrical and lighting | Wiring, panel, outlets, switches, controls and built-in lighting. |
| Heating and cooling | Heating, cooling, air distribution and ventilation systems and their controls. |
| Interior workmanship | Cabinetry, doors, drawers, tile, flooring, countertops, trim and other factory-installed finishes when they fail functionally. |
| Appliances: five years | The factory-supplied refrigerator, range, microwave and dishwasher, and the washer and dryer where fitted, for five years from handover, in personal, rental and hospitality use. You call Mytikas; we coordinate the service. |
| Decks and factory options | The Mytikas-supplied standard deck and Mytikas-installed options. |
| Factory installation | Delivery, placement, securing, connections in our scope, commissioning and handover by our factory installation team. |
| Mytikas site work | Site preparation, pads, foundations and utility runs that Mytikas performs under a Concierge agreement, for the same ten years. |
Electronics and furnishings, such as smart-home devices, televisions, furniture and window coverings, carry their manufacturer's warranty. You still start with us.
See how this warranty compares.02 / Fair boundaries
What falls outside coverage.
We built the warranty to be generous. We also want to be plain about the difference between a covered failure and damage caused by ordinary life or outside events.
- Cosmetic damage and ordinary wear. Scratches, chips, dents, stains, fading and consumables such as filters, bulbs and batteries.
- The normal behavior of materials. Hairline cracks in caulk or grout, slight seasonal movement and condensation from indoor humidity.
- Accidents, abuse and misuse. Impact, overloading or careless use, whether by an owner, a guest or a pet.
- Events outside the cabin. Fire, flooding, lightning, hail, falling trees and conditions beyond the cabin's engineering ratings. Insurance is the right protection for these.
- Freezing. Freeze damage is covered when a covered failure causes it, such as a heating system that stops working. It is not covered when a cabin is left unheated or shut down without being winterized.
- Conditions around the cabin. Water quality and mineral scale, power surges, pests and corrosive air.
- Site work and utilities by others. Foundations, grading, drainage and utility connections that Mytikas did not provide.
- Things added later. Equipment we did not supply, such as a hot tub or solar equipment, and any damage it causes.
- Changes and moves. Alterations outside our approved scope. Any move of the cabin must be planned and performed through our factory.
- Neglected maintenance. Damage caused by skipping the basic care in the annual checklist. An unrelated missed task does not erase coverage elsewhere.
A few real-world examples.
Covered
A roof leak caused by faulty flashing or installation.
Not covered
A tree limb punctures an otherwise sound roof.
Covered
Flooring delaminates with routine foot traffic.
Not covered
A deep gouge from dragging furniture.
Covered
A properly maintained heating or cooling component fails in year six.
Not covered
A routine filter change, or damage from a knowingly blocked filter.
Covered
The heating system fails in normal use and a pipe freezes.
Not covered
Pipes freeze in a cabin left unheated and not winterized.
Covered
The dishwasher in a nightly-rental cabin stops working in year four.
Not covered
A guest breaks the dishwasher door.
Covered
A window seal fails and the glass fogs between the panes.
Not covered
A window is broken by hail or a thrown rock.
03 / We own the experience
When something breaks,call us.
How service works
You should not need to identify the part, track down a supplier or negotiate with an appliance manufacturer. Mytikas is your point of contact. Email info@mytikasindustries.com or call (719) 258-9891.
- 2business days
- A person on our team acknowledges your request and sets the next step.
- 5business days
- We give you a service plan, arrange the right professional or ship a solution.
- 30calendar days
- Our standard for completing an approved repair, and sooner whenever practical.
Tell us. Email or call. One message is enough to open a claim.
We look at it. We may ask for photographs, a video call or a visit.
We give you a plan in writing. What we found, whether it is covered, what we will do and when.
We fix it. Our own crew, a qualified local professional or the component manufacturer. We coordinate the work.
We close it out with you. We confirm the repair and record it in your cabin's file.
For an approved claim, Mytikas pays for diagnosis, parts, labor and reasonable service travel. There is no deductible.
04 / Factory care
The factory stays in your corner.
Accidental damage? We can restore it.
Accidents are not warranty claims, but call us anyway. Within the ten-year term we can restore your cabin to factory standards at our actual cost, with no profit markup.
Insure the cabin.
A warranty covers product failures; insurance protects against catastrophe. We recommend coverage for the cabin's full replacement value from the day you get the keys.
Good to know
- It starts at handover. Your ten years begin the day you get the keys, not the day the cabin leaves the factory.
- It follows the cabin. Sell the cabin and the new owner receives the rest of the term at no fee.
- Rentals and resorts are included. Short-term rental and hospitality use are covered on the same terms and for the same coverage periods, including five years on appliances.
- Our site work is covered too. Site work that Mytikas performs under a Concierge agreement carries the same ten years.
- The Outpost™ has its own schedule. The steel structure, stairs, railings and decking are covered for ten years. The optional canvas enclosure has separate coverage.
Why we can offer it
Steel does not rot, warp or feed termites. Our own craftsmen build every cabin in one factory and inspect it before it ships. We know what is behind every wall, so we stand behind all of it.
Read the whole promise.
This page is a summary. The Mytikas 10-Year Promise and your warranty certificate are the warranty, and they control if anything here differs.